Shipping policy

Shipping Policy – 24Naturals

Thank you for visiting and shopping at 24Naturals. Below you will find the terms and conditions that govern our shipping policy.

United States Shipping Information

Shipping Destination	Processing Time	Shipping Time	Total Delivery Time	Shipping Carrier
United States	[1–5] business days	[1–5] business days	[2–10] business days	[USPS]

The total estimated delivery time for orders shipped within the United States is typically [2–10] business days, including both processing and transportation.

Our daily order cut-off is 7:00 PM (New York, GMT -5). Orders received before this time go into processing the same business day; orders received afterward go into processing the following business day.

Orders are not shipped or delivered on weekends or public holidays.

During periods of high demand, promotional campaigns, holidays, or unforeseen circumstances, processing times may be extended. If a significant delay occurs, we will notify you via email.

Order Cancellation Policy

Orders may be cancelled within 24 hours of being placed. Once an order enters processing or has been shipped, cancellation is no longer possible.

If you wish to cancel an order, please contact us immediately at support@24naturals.com.

For subscription orders, changes or cancellations must be made at least 24 hours before your scheduled billing date. See our Terms of Service for full subscription terms.

Track Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. You can also track your order at any time from the "Track Your Order" page on our website.

Please allow up to 24–72 hours after shipment for tracking information to become active.

Shipping Costs

Shipping is free on all orders within the United States.

Packaging and Product Condition in Transit

All products ship sealed, in tamper-evident packaging, in plain outer boxes with no indication of the contents.

Every order is dispatched with substantial remaining shelf life. If a product reaches you at or near its expiry date, contact us and we will replace it or refund you in full.

Some formulations — softgels, gummies, and probiotics in particular — are sensitive to prolonged heat. We take reasonable precautions during warm months, but extended exposure in a delivery vehicle or on a doorstep can affect a product's appearance. Softgels may soften or stick together without any loss of potency. If you receive a product you believe has been compromised in transit, do not consume it; contact us with photographs and we will replace it.

We recommend collecting parcels promptly and not leaving them outdoors in extreme temperatures.

Customs, Duties & Taxes

The price displayed at checkout is final. In the rare event that you are asked to pay any additional customs duties, import taxes, brokerage fees, or other charges after placing your order, please contact our customer support team. We will review the case and assist you in resolving any unexpected charges.

Please note that we cannot influence a customs authority's decision to inspect, hold, or refuse entry to a shipment. Where a parcel is refused entry or seized because the product is restricted in the destination country, we are unable to issue a refund, though we will review such cases individually.

Damaged, Lost or Missing Shipments

24Naturals takes responsibility for orders that are damaged or lost in transit. If that happens, we will make it right — we will either send a replacement or issue a full refund, and we will handle any claim with the carrier on our end.

If your package arrives damaged, please contact us as soon as possible, and within 30 days of delivery, and include photographs of:

the damaged product
the shipping packaging
the shipping label
the batch or lot number printed on the product label

Please keep all packaging materials until the claim is resolved. Do not consume a product whose safety seal is broken or missing on arrival.

Address Changes

We cannot guarantee address changes after an order has been placed. If you need to update your shipping address, please contact us within 24 hours of placing your order at support@24naturals.com.

Please note that many orders enter processing quickly and may no longer be modified.

Unexpected Delays

In rare cases, delivery may take longer than estimated due to:

Carrier delays
Customs inspections
Weather conditions
Public holidays
Transportation disruptions
High seasonal demand
Events beyond our reasonable control

If your shipment appears significantly delayed, please contact our support team and we will gladly investigate.

Unclaimed Packages

If a package is delivered to a pickup point, parcel locker, post office, or other collection location, the customer is responsible for collecting the package within the timeframe specified by the carrier.

Customers will normally receive notification via email, SMS, app notification, or a tracking update when a package is available for collection.

If a package is not collected and is returned to the sender, it will be considered an unclaimed package. Refunds are not issued for unclaimed packages. However, customers may request that the order be reshipped; additional shipping fees may apply. Please note that returned supplements cannot be restocked once they have been out of our control, which is why unclaimed packages are not refundable.

Returns & Refunds

For information regarding returns, exchanges, and refunds, please refer to our Refund Policy.