Shipping policy

24naturals

Last updated: 7 August 2026

This policy explains where 24naturals ships, how long an order takes to reach you, what shipping costs, and what happens if a parcel is delayed or does not arrive. It applies to every order placed on 24naturals.com.

1. Where we ship

We ship to the United States, all 50 states and the District of Columbia. We do not ship outside the United States at this time. All prices and shipping charges are shown in USD.

We deliver to residential and business addresses, and to PO Boxes where the carrier serves them. We cannot deliver to APO, FPO or DPO addresses.

2. Order processing

Orders are checked, packed and dispatched within 1–2 business days of being placed. Orders placed after 3:00 PM (ET), at weekends or on a public holiday begin processing on the next business day. Business days are Monday to Friday, excluding US public holidays.

3. Transit and total delivery time

After dispatch, parcels take 3–8 business days in transit. Combined with processing, the total time from order to delivery is 4–10 business days.

Processing	1–2 business days
Transit	3–8 business days
Total delivery time	4–10 business days
Shipping cost	Free on every order, with no minimum spend
First tracking scan	1–3 business days after dispatch

These are working estimates based on how our carriers normally perform. Severe weather, carrier backlogs and peak periods around public holidays can add time, and we will tell you by email if we know your order is affected.

4. Shipping costs

Free on every order, with no minimum spend The price you see at checkout is the price you pay. Sales tax, where it applies, is calculated at checkout based on your delivery address.

5. Tracking your order

You will receive a dispatch email with a tracking number as soon as your parcel leaves our fulfilment partner. The first carrier scan usually appears 1–3 business days after dispatch; until then the number may show no movement, which is normal.

You can follow your parcel at any time on our Track Your Order page.

6. Delays

If tracking has not updated for 7 business days, email us with your order number and we will open an enquiry with the carrier. Most stalled parcels start moving again within a few days once the carrier is prompted.

7. Lost parcels

If a parcel has still not arrived 14 business days after the order date, we treat it as lost. We will send a replacement at no cost, or issue a full refund if you prefer. You do not need to chase the carrier yourself — that is our job.

8. Damaged parcels

If an item arrives damaged, email us within 48 hours of delivery with your order number and photographs of the item and the outer packaging. We will arrange a replacement or a full refund, and you will not pay return postage.

9. Incorrect addresses and undeliverable parcels

Please check your delivery address carefully before completing checkout. If you spot a mistake, contact us within 12 hours and we will correct it if the order has not yet been dispatched. Parcels returned to us because the address was incomplete or nobody was available to receive them will be refunded once they reach us, minus any carrier fee charged to return them.

10. Split deliveries

Orders containing several items may be dispatched in more than one parcel so that nothing waits on the slowest item. Each parcel is tracked separately and you are never charged more than once for shipping.

11. Related policies

See our Return & Refund Policy for returns, and our Payment Policy for how and when you are charged.