FAQ

We sell everyday wellness and physical-support products — compression socks, sleeves and gloves; knee, ankle, wrist and elbow supports; back and posture supports; foot care and insoles; cushioned comfort footwear; and recovery aids including heat wraps. They are general comfort products, not medical devices; see our Disclaimer.

No. Never sleep with a heated product switched on, and never use one on skin with reduced sensation or over an area that is already swollen or inflamed. Each powered item ships with the manufacturer's electrical and safety instructions, including a maximum session time — follow those in full.

Free on every order, with no minimum spend The price shown at checkout is what you pay, with sales tax added at checkout where it applies.

1–2 business days to process and 3–8 business days in transit, so 4–10 business days in total from order to delivery.

Not at the moment. We ship to the United States, all 50 states and the District of Columbia.

With your dispatch email, sent within 1–2 business days of ordering. The first carrier scan appears 1–3 business days after dispatch, so a new number can show no movement for a day or two.

If there is no update for 7 business days, email us your order number and we will open a carrier enquiry. If a parcel has not arrived 14 business days after the order date, we replace it free of charge or refund you in full.

You can request a return within 30 days from delivery, provided the item is unworn, unused and in its original packaging with seals intact. Full detail is in our Return & Refund Policy.

No. Items worn against the skin cannot be resold, so worn or unsealed compression garments and foot-care items cannot be returned for hygiene reasons. If the item is faulty, damaged in transit or not what you ordered, we replace or refund it in full and cover postage both ways.

You do, unless the item is damaged, faulty or incorrect, in which case we cover it. Approved returns must be sent back within 14 days from the date your return is approved.

We issue it within 5–7 business days of receiving your return, to the original payment method. Your bank then takes a further 5–10 business days to post it.

No. Return the original item for a refund and place a new order for the size or model you want — it reaches you sooner than an exchange would.

Every product page has a sizing table with the measurements we hold for that item. Measure first and buy to the table rather than to your usual clothing size. If you are between sizes, email us before ordering and we will tell you what the measurements say.

No — our team can help with sizing, materials, delivery and returns, but not with whether a product suits a medical condition. Please ask a doctor or physiotherapist about that.

Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay and Google Pay. Everything is charged in USD. See our Payment Policy.

Yes, within 12 hours of placing it and before dispatch. Email us with your order number as soon as you can.

Checkout is encrypted and we never see or store your full card number. We do not sell or rent personal information, and we do not collect health information. See our Privacy Policy.

Email support@24naturals.com, call +1 (959) 777-5140, or use the form on our Contact page. We are open Monday to Friday, 9:00 AM – 5:00 PM (ET) and reply within 24 hours on business days.