Refund policy

Returns & Refund Policy – 24Naturals

Thank you for shopping with 24Naturals. We want you to feel confident in every order you place with us. Because our products are consumable supplements, some conditions differ from those of ordinary retail goods — please review our policy below.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

Email: support@24naturals.com
Phone: +1 (000) 000-0000
Address: 5441 S Macadam Ave., Portland, OR 97239, Oregon, United States

Policy Overview

Return Period: 30 days from the delivery date.
Refund Processing Time: Up to 7 business days after we receive and approve the returned item.
Return Shipping Costs: Paid by the customer unless the item is defective, incorrect, or damaged in transit.

Return Conditions

You may return products under the following conditions:

Return Window: The return request must be initiated within 30 days of receiving your order.
Product Condition: Items must be unopened, unused, and sealed, with the manufacturer's safety seal fully intact and in their original packaging.
Proof of Purchase: A valid order confirmation or receipt is required.
Exceptions: For health and safety reasons, opened supplements, products with a broken or removed safety seal, and products that have been used cannot be returned unless they are defective, damaged, or incorrect. Once a supplement leaves our control and its seal is broken, we are unable to verify its integrity and cannot resell it. Bundles and multi-packs must be returned complete; individual units from a bundle cannot be returned separately.

How to Return an Item

Contact Customer Support at support@24naturals.com and provide your order number, the reason for the return, the batch or lot number printed on the label, and any relevant photos if applicable.
Receive Return Authorization and return instructions from our support team. Please do not ship anything back before your return is authorized.
Package the Item Securely so the product and its seal are properly protected during transit.
Ship the Package using a trackable shipping service. Return shipping costs are the responsibility of the customer unless the item is defective, incorrect, or damaged.

Refund Policy

Inspection & Approval: Returned items are inspected within 3 business days of arrival, and you will be notified of the outcome.
Refund Processing: Approved refunds are processed within 7 business days and issued to the original payment method.
Confirmation: You will receive an email notification once your refund has been completed.
Delayed Refunds: If you have not received your refund after this period, please contact your bank or payment provider first, as processing times on their end can vary. If you still need assistance, contact our support team.

Exchanges

We offer exchanges only for products that arrive damaged, defective, expired, or incorrect. Contact us within 30 days of delivery and you can choose either a replacement or a full refund; we cover the return shipping in these cases.

For any other reason — including a different product, size, or flavour — we do not offer direct exchanges. Please return the unopened original item within 30 days in its original condition for a refund, then place a new order for the product you would like.

Special Cases

Defective or Damaged Products: Contact us within 30 days of delivery with photos of the product and packaging. We will cover the return shipping and offer you either a replacement or a full refund.
Incorrect Item Received: Contact our support team. We will cover all return costs and arrange shipment of the correct item.
Short-Dated or Expired Products: If a product arrives at or near its expiry date, contact us and we will replace it or refund you in full at no cost to you.
Damaged in Transit: If a container arrives leaking, crushed, or with a broken seal, do not consume the product. Contact us with photos and we will arrange a replacement or refund.
Adverse Reactions: If you experience an adverse reaction to one of our products, stop taking it and consult a healthcare professional. Please also report it to us at support@24naturals.com with the batch number so we can investigate. We take every report seriously and will work with you on an appropriate resolution.
Lost Shipments: If your package has not arrived within the expected delivery timeframe, please contact us so we can open an investigation with the carrier.

Subscriptions

Subscription orders can be paused, rescheduled, or cancelled at any time from your account, or by emailing support@24naturals.com. Changes must be made at least 24 hours before your next scheduled billing date to apply to that order. Subscription shipments are covered by the same return conditions as one-time orders.

International Returns

We ship worldwide. For returns from outside our fulfilment region, please mark the parcel clearly as a returned item so that no additional duties are charged. Any customs charges, duties, or taxes incurred on the original order are not refundable except where the item was defective, damaged, or incorrect.

Processing Times

Return Period: Returns must be initiated within 30 days of receiving the order.
Inspection: Returned items are inspected within 3 business days after arrival.
Refund: Approved refunds are issued within 7 business days.

Return Address

To protect against lost or misdirected packages, we do not accept returns sent without prior authorization. Once your return has been approved, our support team will provide the correct return address. Please do not send any item back before receiving return authorization, as unauthorized returns may not be accepted or refunded.