Payment Policy

24naturals

Last updated: 7 August 2026

This policy explains which payment methods 24naturals accepts, the currency we charge in, when your card is charged, and how your payment details are protected.

1. Accepted payment methods

We accept the following at checkout:

• Visa, Mastercard, American Express and Discover credit and debit cards
• PayPal
• Shop Pay
• Apple Pay and Google Pay on supported devices

The payment icons in our footer and on the product page show exactly the methods available to you. We do not accept cheques, bank transfers, cash on delivery or cryptocurrency.

2. Currency

Every price on 24naturals.com is displayed in USD and charged in USD. If your card is issued outside the United States, your bank may apply its own conversion rate or a foreign transaction fee. That charge comes from your bank, not from us.

3. Taxes

Displayed prices exclude sales tax. Where sales tax applies to your delivery address, it is calculated and shown at checkout before you confirm the order, so the total you approve is the total you pay.

4. When you are charged

Your payment method is authorised when you place the order and captured when the order is confirmed. You will see the charge on your statement under our store name. If an item cannot be fulfilled after you have paid, we refund that item in full without waiting for you to ask.

5. Payment security

Checkout runs over an encrypted SSL connection, and payments are processed by Shopify Payments and the providers listed above, all of which are PCI DSS compliant. Card numbers are entered directly into the processor's systems.

24naturals never sees, handles or stores your full card number, expiry date or security code.

6. If a payment fails

A declined payment is almost always a bank-side check rather than a problem with your order. Confirm that the billing address you entered matches the one your bank holds, that the card has funds available, and that your bank has not blocked an online purchase. If it still fails, try another method or email us and we will help.

7. Fraud prevention

Orders are screened automatically for signs of fraud. If an order is flagged, we may ask you to confirm details before we dispatch it, or cancel and refund it in full. We do this to protect cardholders, and a cancelled order is always refunded — never held.

8. No hidden or recurring charges

Everything we sell is a single, one-time purchase. We do not operate subscriptions, memberships, auto-renewals or free trials that convert into paid plans. You will never be charged again for an order you have already paid for.

9. Refunds

Refunds are made to the original payment method. Timings are set out in our Return & Refund Policy: issued 5–7 business days after we receive a return, then a further 5–10 business days for your bank to post it.

10. Billing questions

If you see a charge you do not recognise, email us with the date and amount before contacting your bank. We can usually identify it the same business day, which is faster than a dispute.