Payment Policy

Payment Policy – 24Naturals

Welcome to 24Naturals. To ensure a secure and seamless shopping experience, we offer a variety of safe, encrypted payment options at checkout. By placing an order with us, you agree to the terms outlined below.

1. Accepted Payment Methods

We accept a wide range of secure payment options, including:

Credit/Debit Cards: Visa, Mastercard, American Express, and Discover.
Digital Wallets: Apple Pay, Google Pay, and Shop Pay.
Alternative Payments: PayPal

Security Note: All transactions are processed through secure, PCI-compliant payment gateways. Your full card details are encrypted and are never stored on our servers.

2. Payment Terms & Order Authorization

Immediate Billing: Your chosen payment method will be charged immediately upon placing your order.
Order Verification: To prevent fraud, all orders are subject to verification. If your billing information does not match your shipping address or credit card profile, our system may flag the order for additional verification or cancellation.
Currency: All transactions are processed in [e.g., USD ($)]. If you are purchasing from abroad, currency conversion will be handled automatically by your bank or card provider, which may apply its own exchange rate and foreign transaction fee. These charges are set by your bank and are outside our control.
Authorization Holds: In some cases your bank may place a temporary authorization hold on your account before the final charge settles. This is not a duplicate charge and normally clears within a few business days.

3. Subscription and Recurring Payments

If you choose a subscription or "subscribe and save" option, you are authorizing a recurring charge. Please read this section carefully before subscribing.

Your authorization: By subscribing, you authorize us to charge your saved payment method automatically at the interval and price disclosed at checkout, until you cancel.
Renewal reminders: We will email you a reminder before each scheduled renewal, showing the amount and the date it will be charged.
Cancelling: You may pause, reschedule, or cancel at any time from your account or by emailing support@24naturals.com. Cancellation is free and applies to all future orders. There is no minimum commitment and no cancellation fee.
Timing: Changes must be made at least 24 hours before your next scheduled billing date to apply to that order. An order already processed will be shipped and is subject to our Refund Policy.
Price changes: We will notify you by email in advance of any change to your subscription price, giving you the opportunity to cancel before it takes effect.
Failed payments: If a recurring payment is declined, we may retry the charge over the following days and will notify you. If payment cannot be collected, the subscription may be paused or cancelled.
Updating your card: Please keep your payment details current in your account so that your subscription is not interrupted.

4. Sales Tax, VAT and Duties

Sales tax or VAT will be calculated and applied at checkout based on your shipping address and local tax regulations. The exact amount will be clearly itemized before you complete your purchase.

For international orders, customs duties and import taxes may apply separately and are handled as described in our Shipping Policy.

5. Promotions, Discounts and Store Credit

Discount codes, promotional offers, and bundle pricing are valid only for the period stated and cannot be combined unless expressly indicated. We reserve the right to withdraw or amend an offer at any time, and to cancel an order where a discount code has been used fraudulently, in breach of its stated terms, or in error.

Where an item is refunded, any discount applied to that item is refunded proportionally, not at full list price.

6. Declined Payments

If your payment is declined at checkout, please ensure that:

Your card number, expiration date, and CVV code were entered correctly.
Your billing address matches the address on file with your bank.
You have sufficient funds available.
Your card is authorized for international or online transactions, if applicable.

If the issue persists, we recommend contacting your bank or card issuer, as they may have placed a temporary hold on the transaction for your security. Please note that we are not told the specific reason a bank declines a payment.

7. Disputes and Chargebacks

If something is wrong with your order, please contact us first at support@24naturals.com. We resolve the overwhelming majority of issues quickly, and doing so directly is almost always faster than a bank dispute, which can take several weeks.

Opening a chargeback before contacting us prevents us from helping you. We reserve the right to contest disputes we believe to be unfounded, and to supply the card issuer with order, delivery, and communication records as evidence. Where a chargeback is raised on an order that was delivered as described, we may decline future orders from the account.

Nothing in this section affects your statutory rights or your right to dispute a genuinely unauthorized transaction.

8. Fraud Prevention

We use automated fraud screening on all orders. We may cancel and refund any order that our screening flags as high risk, or request additional verification before dispatch. We may also limit quantities or refuse orders that appear to be placed for resale. Any order cancelled in this way is refunded in full.

Questions & Support

If you have any questions or encounter any issues while trying to make a payment, our customer care team is here to help:

Email: support@24naturals.com
Phone: +1 (000) 000-0000